Our Policy

Refunds & Returns

All of our items are made to order and custom printed just for you, which means we’re unable to accept traditional returns or exchanges.

That said, your happiness truly matters to us 🤍
If there’s an issue with your order, please email us at: specialneedsparentsclub@gmail.com within 48 hours of delivery and let us know what went wrong so we can help.

If possible, we kindly ask that you include photos of the item, as this helps us better understand the issue and find the best solution for you.

While we cannot offer refunds or exchanges for buyer’s remorse, sizing issues, or custom preferences, we will always do our best to make things right in cases of damaged items, printing errors, or issues that occurred during production or shipping.

Our goal is for you to love your order and feel confident coming back to shop with us again. We appreciate your support more than you know.

Shipping Timeframes

Because each item is made especially for you, please allow time for both production and shipping.

• Production time: 2–7 business days

• Shipping time: 3–7 business days (after production)

Shipping times may vary depending on your location and seasonal demand. Once your order ships, you’ll receive a tracking number so you can follow it every step of the way.

Thank you for your patience and for supporting our small business, it truly means the world to us 💕